Delivery, Collection & Installation Policy
All online orders will be processed within 3 business days after receiving your order confirmation. Rawcliffes will reply with details and quotations for shipping.
We make use of a delivery service to deliver to most areas of South Africa. Delivery costs outside of Gauteng are calculated on volumetric weight as well as the delivery address specified. All delivery charges will be added to the final bill due, prior to delivery. Clients may also choose to use their own transport company or collect from our premises.
All furniture is delivered at the purchaser’s risk and Rawcliffes will not assume responsibility for delays, damages or non-delivery caused by, but not limited to, incorrect names, addresses or telephone numbers provided.
Lead times
We do not carry stock. Each item is made to order, which allows us to customise or modify products where necessary.
Our usual lead time is between 6 to 14 weeks. The final time frame depends on factory capacity at the time of order and the number of items ordered. We will confirm the estimated lead time when your order is confirmed and keep you updated throughout production.
Lead times and delivery windows may be affected by public holidays, load‑shedding, road closures or extreme weather
Tracking your order
Where Rawcliffes has arranged delivery, you will receive an email or WhatsApp notification once your order has been dispatched which will include a tracking number and the name of the third-party transport company used. You can use this tracking number to track your order.
If no tracking number has been provided, Rawcliffes or the third-party transport company will be in direct contact with you to update you on the delivery.
If you have not received your order after 10 business working days from your shipping notification date, please contact us at info@rawcliffes.co.za with your name and order number.
Delivery Fees
- Local (JHB): R550.00
- Local (Pretoria): R950.00
- Local(JHB East & JHB South Rand): R950.00
- Outside Gauteng: we use third-party carriers. We will provide an estimated delivery cost when you enquire; however, the final cost may vary at the time of delivery due to fuel price changes.
Delivery/Collection times
- Deliveries will take place between Rawcliffe’s normal hours of operation:
- Mon to Thursday 8:30 to 4:30
- Friday: 8:30 to 3: 30
- Saturday morning deliveries are by special arrangement only
- No Sunday deliveries
General delivery terms and conditions
- Customers are requested to inspect the items on delivery and keep the delivery note. You have 5 days to report defects; after 5 days items are considered received in good order.
- We deliver to the ground floor only with easy access. Please notify us in advance if there are stairs, lifts, security gates, long carries (over 25 m) or restricted vehicle access. Deliveries into estates or secured areas require prior arrangement.
- We do not deliver via dirt roads, to rural areas with poor access, or into townships and informal settlements; we may refuse delivery to areas deemed unsafe.
- Delivery teams will place items in one room only and have been instructed to not move existing furniture, TVs, wiring or set up items unless prior arrangements are made. Special handling (multiple flights of stairs, crane lift, long carry) will be quoted.
- If you are not available at the scheduled time or delivery cannot proceed for reasons above, the full delivery fee plus a re‑delivery fee will apply.
- All risk in the goods shall pass to the customer upon delivery or collection thereof.
Additional delivery terms to Complexes/Estates and other restricted access
- It is the customers responsibility to provide accurate property-access and site-readiness information. This includes informing us, at the time of sale, if there are stairs, lifts, security gates, long carries (over 25 m) or restricted vehicle access and to provide photographs or videos where required. Please help us to ensure that your delivery goes smoothly.
- Additional delivery charges for complex access, waiting times, extra personnel, specialist equipment or extended carrying distances may be incurred.
- Rawcliffes’ has the right to postpone or decline a delivery where access, site readiness or safety requirements cannot or have not been met.
Collection of Orders
- The customer may elect to collect products from the factory in Laser Park, by appointment.
- Collection hours are based on Rawcliffe’s operating hours listed above.
- Orders collected from a Rawcliffes factory premises must be collected within 10 days of notification that the order is ready for collection. From the 11th day onwards, a storage fee of R250 per day will apply. Any outstanding storage fees must be paid in full before the order will be released to the customer.
International delivery
Rawcliffes will consider requests for international delivery on a case-by-case basis, please contact us to discuss international shipping.
Goods in transit insurance
For high‑value deliveries outside Gauteng we recommend transit insurance.
Installation fees
All installation fees are for JHB purchases only
Beds
- Our beds are delivered in component form with full assembly details. Always assemble with at least 2 people.
- We offer an on-site assembly service for an additional R250.00 per bed.
Country Kitchen wall units
- Important: Ensure that your wall can carry the weight of a cabinet and its contents.
- Important: Ensure the wall installation area is free of electrical, gas and water systems.
- DIY installation instructions are included. Always install with at least 2 people. If unsure, please seek professional assistance.
- We charge an installation fee of R850.00 per wall unit for installation. We will not install if, in our opinion, the wall cannot carry the weight of a cabinet and its contents AND if the area is not free of electrical, gas and water systems. The client is liable for payment of the installation fee even if we are unable to install either for either of these reasons.
- Whilst every effort will be made to ensure that no electrical, gas or water reticulation is damaged during installation, we cannot be held responsible for any damages.
Built in Cabinetry
- Our custom built in cabinetry quotations include installation costs.
Contact us at info@rawcliffes.co.za if you have any queries.