CONTACT US
Have Questions? Get in touch!
“Because answers exist only to questions…..” Mungara Tarou Krishnamurti
FAQ's
Do you have a showroom where I can view your products?
At present, we are exclusively an online shop, although you are very welcome to come through to the factory by appointment to view our products.
Are all your products on your website?
All our standard products are presented here on our website, but the development of our range is a constant work in progress. Keep an eye on the site regularly to see new and exciting products as they launch.
Do you keep stock of all your products? Is there a lead time?
Our furniture range is exclusive to Rawcliiffes and so we do not mass produce. Not all of the products are, therefore, readily available all the time. Lead time can vary from 2-8 weeks depending on the product.
Do you customize furniture?
Yes, we certainly do! We can adjust the sizes or purpose made pieces within our standard product ranges. We can also design form scratch or reverse engineer bespoke pieces. Please check out our Design Studio for more information.
What other finishes are possible?
Besides standard finishes on our products and under our Design Studio scope, we can offer all of our standard products and bespoke pieces in a number of wood finishes depending on availability. We can also offer painted, or distressed/patina finishes to all products in literally any colour you choose. We do not however offer any super high gloss options.
Should you wish for us to colour match a product to your specifications we would need to be provided with a colour sample from you.
Can I get a colour and finish sample?
Certainly. We can send a specific colour sample to you on request. We will however charge a courier fee that will be credited to you should you place an order for the item in question.
Who do I contact for repair and/or installation questions?
Please contact us by email at info@rawcliffes.co.za.
Can I cancel my order once confirmed or get a refund?
For our standard products you can cancel your order within 5 days of placing it.
For custom products, cancellations are not possible if production has already begun on the order.
Please see our returns and refund policy.
Design Ownership
Unless otherwise specified, all furniture designs shown in the catalogue, drafted, sketched or manufactured by Rawcliffes Furniture (Pty) Ltd remain the property of Rawcliffes Furniture (Pty) Ltd and as such can be reproduced, modified, adapted, published, distributed and displayed by the company in any place or form.
